Last updated: 23/09/2026
1. Shipping
Orders placed through www.onaralife.com are prepared and dispatched from Spain.
Onara Life will select the most suitable shipping service based on the destination, availability and service conditions.
We may use shipping providers such as Correos Express, Packlink or other equivalent operators.
The shipping provider may change without requiring an amendment to this policy.
2. Shipping costs
Standard shipping is free of charge for customers in the delivery areas available through the online store.
No additional charge will apply for standard shipping.
3. Order processing
Orders will normally be prepared within the timeframe indicated in the online store.
Once the order has been handed over to the shipping provider, the customer may receive tracking information where this service is available.
Delivery times are estimates and may be affected by circumstances beyond Onara Life’s control, such as shipping disruptions, weather conditions, periods of high demand or force majeure events.
4. Delivery
The customer must provide an accurate and complete delivery address.
Onara Life will not be responsible for delays resulting from incorrect delivery information provided by the customer.
5. Right of withdrawal
The customer has 14 calendar days from receipt of the product to notify us of their decision to withdraw from the purchase, subject to the exceptions provided for by law. (BOE)
There is no need to provide a reason.
You can notify us by sending an email to:
6. Returns following withdrawal
Once the decision to withdraw has been communicated, the product must be returned without undue delay and, in any event, within the applicable statutory period.
The customer is responsible for the direct costs of returning the product following withdrawal.
The product must be suitably protected when returned to prevent damage during transport.
The customer may handle the product only to the extent necessary to establish its nature, characteristics and functioning.
To exercise your right of withdrawal, you can notify us by emailing [email protected], stating your name, order number and your decision to withdraw from the purchase. You may also use our withdrawal form.
7. Defective or non-conforming products
If the product is defective, has been damaged during transport or does not conform to the contract for reasons attributable to Onara Life, the customer should contact:
In these cases, Onara Life will advise the customer on how to proceed and will cover any return costs required by law.
8. Exchanges
Onara Life does not necessarily offer direct exchanges for a different size, model or product.
If the customer wishes to purchase a different product, they may exercise their right of withdrawal from the original order, where applicable, and place a new order.
This policy does not limit the consumer’s statutory rights in the event of a defective or non-conforming product.
9. Refunds
Once the right of withdrawal has been validly exercised, Onara Life will issue the refund within the statutory time limits.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed, provided that this does not result in any costs to the consumer. (BOE)
10. Return address
Onara Life will provide the customer with the specific return address when a return is requested.
Customers are advised not to send products to the company’s registered address without first receiving return instructions.
11. Contact
For any enquiries regarding shipping or returns: